Purpose Organizations that decide to invest in innovation must define how this will be done: internally, externally or a hybrid way, developing internal research and establishing partnerships with other agents of the system. This paper aims analyze whether service companies’ intensity openness efforts are related their innovative financial performances. Open assumes organizations should use ext...

Organizations in the Internet economy require significant IT capabilities for developing and delivering their products and services. Therefore, IT leadership within the industry is an antecedent of the firm’s ability to engage in business innovation and accomplish industry leadership. This paper is based on research-in-progress investigating the influence of an organization’s IT capability on i...

Many studies have explored service innovations regarding the use of information technologies, yet few have addressed the strategic leveraging in IT investment for sustaining competitiveness. The objective of this paper is to examine different strategies that firms have applied in leveraging advanced information technologies for service innovation in highly competitive market. The analysis of st...

This paper aims to highlight a link between publishing business innovation and how editors manage creativity in the digital era. Examining the changing industrial and historical business context for the U.K. magazine publishing industry, two case studies are analyzed as representatives of different ends of the publishing company spectrum (one a newly launched magazine published by a major, the ...

When a newly completed urban area does not conform to the visions, this brings disappointment for the residents and losses for the service providers in the area. In order to specify process innovations required in urban development, we conceptualise new urban areas as service innovations, and compare urban development to new service development. We conclude that developing urban areas as a proc...

Innovation is often talked about but not always well understood in the Australian public service context. At the same time, enhancing public sector performance is a key goal of the Australian Government and other governments around the world. Innovation, particularly in policy development, program design and service delivery, is a necessary element in public services becoming better targeted, m...

This paper presents the NEFFICS platform, which is a software platform as a basis for a new innovation driven ecology for networked enterprises, extended on top of an established cloud-based, software-as-a-service business operation platform, combined with an advanced innovation management software platform. The business context and value of the new platform will be demonstrated and validated i...