نتایج جستجو برای: service failure

تعداد نتایج: 687958  

Journal: :CoRR 2016
Jacques Louis Du Preez Mary Tate Alireza Nili

The increasing use of online channels for service delivery raises new challenges in service failure prevention. This work-in-progress paper reports on the first phase of an action-design research project to develop a service failure prevention methodology. In this paper we review the literature on online services, failure prevention and failure recovery and develop a theoretical framework for o...

2009
Michael A. Lapré Yimin Wang Wendell Gilland Brian Tomlin

Service failures are common. Consequently, firms must be prepared to recover and learn from service failures. Yet, the majority of customers are still dissatisfied with the way firms resolve their complaints. This is quite remarkable for several reasons. First, successful service recovery can turn angry, frustrated customers into loyal customers. Second, it costs more to recruit a new customer ...

Journal: :Production Engineering Archives 2019

Journal: :Journal of Applied Business Research (JABR) 2017

Journal: :Journal on Innovation and Sustainability. RISUS ISSN 2179-3565 2012

2011
Haryadi S. Gunawi Thanh Do Joseph M. Hellerstein Ion Stoica Dhruba Borthakur Jesse Robbins

Cloud computing is pervasive, but cloud service outages still take place. One might say that the computing forecast for tomorrow is “cloudy with a chance of failure.” One main reason why major outages still occur is that there are many unknown large-scale failure scenarios in which recovery might fail. We propose a new type of cloud service, Failure as a Service (FaaS), which allows cloud servi...

2011
Dariusz Dwornikowski Anna Kobusinska Jacek Kobusinski

FaDe service is a novel proposal of failure detection service based on the REST paradigm for the SOA environment. Modularity of architecture allows to build generic service that can be further optimized. FaDe service is fully distributed and provide two communication protocols (gossip, Kademlia) that allow FaDe nodes to cooperate e ciently and make FaDe very scalable. Failure monitoring is base...

The paper will provide a summary of all lifelines performance in this strong earthquake. The paper will discuss the damage, emergency response, and recovery of electric power, telecommunication, transportation (roads and bridges), seaports, airports, water and wastewater, and their facilities. The impact as a result of the lifelines service interruption will be discussed; most important is the ...

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