A service registry is a Service-Oriented Architecture (SOA) component that keeps a ‘catalogue’ of available services. It stores service specifications so that these specifications can be found by potential users. Discussions on the design of service registries currently focus on technical issues, while service registries should take into consideration information needs of business domain users....

Product designers have been the main design competence to be employed in product oriented businesses. When it comes to the design of Product-Service Systems, employing product design competences would be a conservative approach. Design theorist Buchanan identifies design orders spanning from graphic, over product and interaction, to systemic design, explaining important differences in perspctiv...

the purpose of this article is to present a model for customer satisfaction in the development banking sector. in the design of the customer satisfaction model, an attempt has been made to consider the characteristics of the development banks. thus, three dimensions of quality of service, characteristics of the service, and access to service have been considered as the main dimensions of the mo...

In this paper, we present our research project in progress entitled “RNRT iTV Project: Anticipation of future usage of interactive television services and usability evaluation of anticipated services”. Our objective is to defend common users of future interactive television. As many of today’s interactive products, interactive television causes usability problems for non-technophile users. The ...

In this paper, we propose that, in order to improve customer satisfaction, we need to incorporate communication modes (e.g., speech act) in the current standards of web services specifications. We show that with the communication modes, we can estimate various affects on service consumers during their interactions with web services. With this information, a web-service management system can aut...

Service-Oriented Computing (SOC) is an emerging paradigm for developing software systems that employ services. Presently there is already much research effort in the areas of service discovery and orchestration, business process modelling, and the semantic web. While these are all important aspects for moving towards the pervasive adoption of SOC, most existing work assumes the existence of bla...