GQM+Strategies is an approach that aligns the business goals at each level of an organization to strategies to achieve overall business goals and assesses the achievement of such goals. Strategies are extracted from business goals based on rationales (contexts and assumptions). Using the proposed approach, which refines the GQM+Strategies model by extracting rationales based on the analysis of ...

Capacity management in services to match supply and demand has a direct influence on the ability of the service delivery system to achieve service quality and resource productivity targets. The paper examines some of the propositions for influences of capacity management on quality and resource productivity and for managing capacity. In addition to the “Chase” and “Level” strategies for managin...

as individuals with long-term disabilities and other older adults face declines in health and function, there is a greater need for assistive technology (at) or assistive devices and environmental interventions (ei) to help them maintain their independence and community participation. these aids can help older adults and individuals with disabilities function in work, home, recreational, and ot...

The literature offers valuable insights into various aspects of service recovery and outcomes. However, the available findings are limited relative to size ever-expanding economy. In particular, past studies have left more granular nuances association between strategies outcomes, such as mediating role forgiveness or valence forgiveness, under-explored. Recognising that an improved understandin...