as one of the motivational theories which define both values and attitudes beyond personal as well as organizational benefits, public service motivation (psm) model aims to underscore the appreciation of individuals with regard to public interests. if psm pattern being optional is synchronized with civic-organizational behavior, its effectiveness is manifested in improving service quality. the ...

a two server queueing system with single and batch service is considered in this paper. the arrival process is assumed to be poisson and the service rate follows an exponential distribution. server-i serves the customers in both single and batch service, while server-ii serves the customers in batch service only. the laplace transform of the transient and steady state behavior of the model is c...

introduction: patients are recently more aware and conscious. this is because of the belief that a high level of quality can translate into patient satisfaction. this is critical for healthcare providers as they deal with life. this recognition by both the service provider and service receivers made the government to establish units of service commission (servicom) in each of the governmental a...

service oriented architecture (soa) technology enables composition of large and complex computational units out of the available atomic services. implementation of soa brings about challenges which include service discovery, service interaction, service composition, robustness, quality of service, security, etc. these challenges are mainly due to the dynamic nature of soa. soamay often need to ...

this study had been performed to analyzing relationship between performance management and service quality because of develop the banks service quality by means of improve specific sides of the performance management. the pma method was used for analyzing the performance management at isfahan melli bank and the systra-sq scale was used for assessing the service quality at there. in order to rel...

Patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. The study focus on comparing the health care services of  two cardiology based corporate hospitals in Hyderabad, Andhra Pradesh, India. The data for the study was collected through a questionnaire consisting of two sections. An attempt has been made to elicit the informatio...

In this paper the design and implementation of fault tolerable architecture for scientific workflow engines is presented. The engines are assumed to be implemented as composite web services. Current architectures for workflow engines do not make any considerations for substituting faulty web services with correct ones at run time. The difficulty is to rollback the execution state of the workflo...

this paper analyzes a renewal input  working vacations queue with change over times and bernoulli schedulevacation interruption under (a,c,b) policy.the service and vacation times are exponentially distributed.the server begins service if there are at least c units in the queue and the service takes place in batches with a minimum of size a and a maximum of size b (a