In this paper we describe the knowledge-based recommender application FSAdvisor (Financial Services Advisor) which assists sales representatives in determining personalized financial service portfolios for their customers. Commercially introduced in 2003, FSAdvisor is licensed to a number of major financial service providers in Austria. It supports the dialog between a sales representative and ...

Online retailers are increasingly using information technologies to provide value added services to customers. Prominent examples of these services are online recommender systems and consumer feedback mechanisms that serve to reduce consumer search costs and uncertainty associated with the purchase of unfamiliar products. The central question we address is the business value of online recommend...

In recent years, performance-based contracting (PBC) has emerged as an e¤ective means to align the incentives of the …rms engaged in after-sales repair and maintenance services of highvalued and customized products, such as industrial equipment and aircraft. In particular, PBC has proved to promote improvement of product reliability, an important determinant of product performance. However, idi...

【】 Indicates Sales by Region < > Indicates % Change Over Same Period in Previous Year In Japan, third-quarter net sales were 1,010.2 billion yen (US$9,021 million), a 7.6% increase compared to the same period in the prior fiscal year. Although there was a decrease in sales of mobile phone base stations and other products, higher sales of services, PCs, mobile phones, and advanced technology log...

The Community Preventive Services Task Force recommends against privatization of alcohol retail sales in settings with current government control of retail sales, based on strong evidence that privatization results in increased per capita consumption of alcoholic beverages, a well-established proxy for excessive consumption and related harms.

Many firms and individuals have been publishing data and services on the Web. It is necessary to develop advanced technology facilitating the use of Web data and services and to understand what impacts on firms and individuals would be. This thesis, composed of three essays, aims to explore (1) what technology could be developed to facilitate using Web data and services, and (2) what theoretica...

Many firms and individuals have been publishing data and services on the Web. It is necessary to develop advanced technology facilitating the use of Web data and services and to understand what impacts on firms and individuals would be. This thesis, composed of three essays, aims to explore (1) what technology could be developed to facilitate using Web data and services, and (2) what theoretica...

The recording industry is still facing a global decline in revenues and record sales. Paid music services have failed to deliver on their promise of a full-catalog shopping experience so far, and filesharing platforms are still widely used for obtaining online music. In this context we conducted an empirical study via the Internet with 2.260 participants. The main results are: Neither the insta...

We thank Michael R. Bauer for his support. We thank Tom Lee and Kevin Steensma for their comments on an earlier version of this paper. Last but not the least, we thank Yulin Long and Qian Wang for their excellent research assistance. ABSTRACT This study provides evidence on the role played by online customer experience in acquiring traffic and converting traffic to sales in a sample of pure Int...

BACKGROUND Mental disorders are strongly associated with excess suicide risk, and successful treatment might prevent suicide. Since 1990, and particularly after 1998, there has been a substantial increase in mental health service resources in Norway. This study aimed to investigate whether these changes have had an impact on suicide mortality. METHODS We used Poisson regression analyses to as...