Retail brands (RBs) have become a strategic feature of the retail industry. Their role in building consumer loyalty is usually taken for granted and yet has not been completely identified. The purpose of this paper is to understand how retailers manage customer knowledge relationship management through an integrated framework of CRM and Knowledge management for retail brands and their role in b...

Free riding in a multichannel supply chain occurs when one retail channel engages in the customer service activities necessary to sell a product, while another channel benefits from those activities by making the final sale. Although free riding is, in general, considered to have a negative impact on supply chain performance, certain recent industry practices suggest an opposite view: a manufac...

The paper investigates the UK retail sector using store and firm level data between 1998 and 2003. First, we present the first exhaustive description of the UK retail sector using micro data sources. Second, in the spirit of Foster, Haltiwanger, and Krizan (2002), we look at the contributions of firm entry and exit for the productivity growth of the sector. Third, we provide some new evidence o...

We present a two-echelon dual-channel inventory model in which stocks are kept in both a manufacturer warehouse (upper echelon) and a retail store (lower echelon), and the product is available in two supply channels: a traditional retail store and an Internet-enabled direct channel. The system receives stochastic demand from two customer segments: those who prefer the traditional retail store a...

This paper presents the outcome of a formative study experiences and requirements on using wireless sensor network technology in retail stores. The study was carried out in several steps. • First, a simple approach to implementing a wireless sensor network system was used by a developer for building a retail store application. Here we collected experiences about the problems in the application ...

Retail-led regeneration of ‘food deserts’ has become accepted policy in the UK, although the impacts of such stores remain under-researched. It is assumed that residents will switch their shopping behaviour to the new store and then alter their purchasing patterns to include more healthy options. A preand post ‘intervention’ study in a deprived area and an equally deprived non-intervention area...

We examine the use of RFID (Radio Frequency Id) technology on supply chain management (SCM) systems for a retail store chain. RFID technology may trigger frequent activities in the supply chain such as inventory processing and reordering. We classify the RFID readings according to the transactions they may trigger. We then use the classification to estimate the information processing load rate....

In this paper, we examine retailers’ dynamic pricing behavior in a competitive environment, using scanner data on the refrigerated orange juice category. We examine two factors that may result in lower retail prices compared to static optimum prices at categorylevel profit maximization: (i) retailers’ use of a loss leader strategy for national brands to attract more consumers, and (ii) retailer...

Asymmetrically positioned retailers, who vary in the quality/in-store service offered, are increasingly using promotional advertising—the practice of advertising sale prices on familiar merchandise lines—to compete for customers who are willing to comparison shop. The objective of this paper is to examine the role of promotional advertising for stores that vary in their quality positioning in c...

The proliferation of inexpensive video recording hardware and enormous storage capacity has enabled the collection of retail customer behavior at an unprecedented scale. The vast majority of this data is used for theft prevention and never used to better understand the customer. In what ways can this huge corpus be leveraged to improve the experience of customer and the performance of the store...