Researchers and practitioners have reported on the factors said to influence the design and implementation of Knowledge Management Systems (KMS). Factors such as strategy, culture, information technology, people and organisational structure have arisen as key dimensions to be considered in KMS implementation. However, researchers have tended to explore these factors in isolation, and have, by a...

Sustainable supply chain management has emerged as a key approach for enterprises aiming to become environmentally sustainable. The study will investigate the kinds of environmental management practices that are undertaken by companies in greening the supply chain and how these practices affect the environmental and operational performance of the companies. The study provides additional insight...

This study investigates the factors influencing the adoption and diffusion of Knowledge Management Systems (KMS) in Western Australia. The study uses a mixed methodology approach. The research was carried out in three stages: field study, pilot survey, and state wide survey (top 300 companies). The data of the survey in Western Australia was analyzed through Partial Least Square Approach (PLS)....

In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We model the call center as a G/G/s queue with customer abandonment. Each call has a revenue potential, and we model the call center’s service quality by the percentage of calls resolved (revenue realized). The call center ...

IT is viewed as integral to achieving substantial quality and efficiency improvements in U.S. healthcare delivery and management. A key idea behind these suggestions is the use of IT to support knowledge management to enhance and facilitate evidence-based clinical decisionmaking. Yet, it is not clear to what extent IT-enabled knowledge management systems will be effective for physicians who mak...

AbstrACt The study's objective is to arrive at a theoretical model and framework to guide research into the implementation of KMS, while also seeking to inform practice. In order to achieve this, the chapter applies the critical success factors (CSF) method in a field study of successful KMS implementations across 12 large multinational organisations operating in a range of sectors. The chapter...

We still know little of why strategy processes often involve participation problems. In this paper, we argue that this crucial issue is linked to fundamental assumptions concerning the nature of strategy work. Hence, we need to examine how strategy processes are typically made sense of and what roles are assigned to specific organizational members. For this purpose, we adopt a critical discursi...

conclusions this study revealed the main components of knowledge storage. an enhanced preservation of explicit knowledge is recommended in the nursing educational system so that in the future, students and educators can easily access the same knowledge from storage sources and not from individuals who might be carrying only a single experience of the subject. results data analysis showed that n...