introduction. shiraz university of medical sciences presents surgical facilities in two services, the morning and the afternoon services. in this study,the number and type of ent operations performed in these two services during a 12 months period in khalili hospital were compared to find out the differences between the operations performed in these services and the role they have in the educat...

nowadays, with increasing service industries, service marketing and service quality have become an important challenge to organizations. the attempts of organizations in this situation are witnesses to this matter. in the past years, the organizations tried to reach service quality appropriation and satisfaction of self-external customers by concepts and approaches of external marketing. one of...

present article focuses on service failure and recovery in the online shops in iran. the article investigates interaction between service failure and online shops readiness for service recovery and resulting impact on customer reaction. the data was collected by an e-questionnaire from 615 iranian online shoppers. the findings suggest, although many online shops are severely breaching few funda...

service oriented architecture (soa) technology enables composition of large and complex computational units out of the available atomic services. implementation of soa brings about challenges which include service discovery, service interaction, service composition, robustness, quality of service, security, etc. these challenges are mainly due to the dynamic nature of soa. soamay often need to ...

service oriented enterprises (soes) are subject to constant change and variation. in this paper, the changes are considered from an economic perspective based on service culture notion. once a change is implemented, the costs of some member services may increase, whereas the costs of some other services may reduce. we construct a game theoretic model trying to capture the possible conflicting i...

the accomplished researches show that in order to have better external service quality, the organizations need to have personnel (internal customers) responsibility to the objectives and visions of the organization and possess customer-oriented behaviors, and proper internal service (the satisfaction of departments with one another). in these times, after the consideration of internal marketing...

this study had been performed to analyzing relationship between performance management and service quality because of develop the banks service quality by means of improve specific sides of the performance management. the pma method was used for analyzing the performance management at isfahan melli bank and the systra-sq scale was used for assessing the service quality at there. in order to rel...

because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. a multidimensional measurement model (ms-qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...

background in 2003 the afghan ministry of public health (moph) adopted the integrated management of childhood illness (imci) for delivering child health services in primary care facilities. key problems were subsequently identified: high cost of training, frequent health worker turnover and poor quality of imci implementation by those trained – specifically in the use of job aids and protocols ...

quality of service (qos) refers to a set of rules or techniques that help the network administrators use the available network resources optimally to manage the effects of congestion and to treat the applications according to their needs. the differentiated services architecture (diffserv) allows providing quality of service to users. the major diffserv premise is that individual flows with sim...