Todays, the tourism industry, as one of the world's leading industries and as a strong social, cultural and economic force, has the ability to form and transform human societies, and therefore the development of the tourism industry is particularly important. The purpose of this study was to identify and investigate the effective factors on the development of Bandar-e-Anzali Tourism Industry. ...

The Internet nowadays has become an important and major information search channels for travelers looking for accommodation and services provided by hotels. Hotels’ managers have adopted the Internet as one of their primary marketing channels to attract customers while website development has become one of their business infrastructures for online bookings and transactions. On the other hand, h...

In an increasing number of hotels, hospitality is being used to improve productivity and care quality. The research was conducted in the industry, specifically private hotels Sulaimaniah. study looked at perspective change management hotels. However, due implementation difference: gap between plan execution, industry has difficulty implementing reform initiatives. aim this paper, from a standpo...

The purpose of this research is to study the impact of Egyptian hotels’ websites marketing on customer e-satisfaction and how to achieve e-loyalty through focusing on e-satisfaction success factors (website information quality, system convenience, system safety, service quality, expectations and perceptions for hotel services and facilities, and intention to revisit). In this study, convenience...

This study evaluates operation performances of 67 international tourist hotels in Taiwan by using the Context-dependent DEA model of Date Envelopment Analysis (DEA) in order to find out the performance of these hotels and their competitive advantages. This study differentiates the levels of efficient frontier with the efficiency of each international tourist hotel. Based on the efficiency, the ...

Tourism has a basic role within economy but also within a country and within the human social assembly. In the course of time, tourism services have become the key component of tourism activity, therefore a detailed attention has been provided to the units supplying tourism services, but especially to hotels and factors that can influence competitiveness of these units. One of the characteristi...

This research informs the means to develop an e-commerce strategy for web based tourism promotion of hotels located in developing countries. The study explored the aspects related to the use of information systems in web based tourism promotion, along with a focus on the organizational factors affecting the use of e-commerce strategy. Interviews were conducted with the managers of selected five...

Operational performance evaluation and process improvement in hotels have been the focus of several studies, a number of which have used Data Envelopment Analysis (DEA) to evaluate the operational performance of hotels in different destinations. This study sets out to evaluate the operational efficiency of twenty-three tourist hotels in Taipei over five years (2003 to 2007) using DEA models and...

This paper proposes a reactive website design strategy based on two complementary website analyses. An analysis of 15 Swiss hotels' combined log files – 345’440 web site visits and 2’107’397 page views – combined with content analysis of the same hotel websites illustrate practical insights on how consumers find and navigate hotel websites, as well as academic insights on the use and limitation...

There has been a growing awareness of the need to implement environmentally friendly operations in the hotel industry, but most studies focus on guest behaviors. Only a few studies investigate employees’ willingness to comply with hotels’ green practices. This study seeks to further the investigation from the human resource perspective. Using alumni from a tourism and hospitality programs, this...