This paper attempts to examine, using data envelopment analysis, the productivity performance trends of the Indian commercial banks for the period: 1997-98 – 2004-05. Our broad empirical findings are indicative in many ways. First, the increasing average annual trends in technical efficiency for all ownership groups indicate an affirmative gesture about the effect of the reform process on the ...

The research attempts to understand the Indian customers’ perceptions towards the service quality of multinational banks. There have been several studies to understand the service quality in the banking sector. With liberalisation policies initiated by the Indian Government, the multinational banks have been making investments in the country. To be successful in the country, they would have to ...

This paper provides evidence on the value of the vote hypothesis with stock price analysis around liberalization of foreign ownership restrictions in the private Indian banks. In May 2005, the Indian government removed the cap of 10 percent ownership by foreign banks, which had made takeover of Indian banks impossible for foreign banks. We hypothesize that removal of the voting cap would increa...

With the time, the way banks used to operate has changed due to advent of internet in banking institutions. The implementation of internet in banking organizations has modernized the banks. Implementing the internet banking approach has benefited the both i.e. consumers as well as banks. Considering the benefits, the banks all over the globe have implemented the internet banking and banking org...