Literature has mainly analyzed the technical attributes of voice for enterprise applications, such as signature and speech recognition. This paper aims at identifying that reflect sentiment affect (positively or negatively) customer satisfaction levels in interactions. The used method triangulation utilizes multiple data sources to gain comprehensive understanding domain, including auditory obs...

ion is an important construct for mathematics educators. Empiricist accounts of abstraction, which associate abstractions with generalisations stemming from the recognition of common features amongst a set of particular instances, dominated Western mathematics education literature in the last century but have been challenged in recent years by ideas inspired by the dialectical materialist and s...

Imagine a woman named Amina who owns a manufacturing company in Morocco. In 2004 she had to make 28 payments and spend more than 44 days (358 hours) to comply with tax regulations. Today, thanks to changes over the past 7 years, her administrative burden is lighter. The government merged many taxes and eliminated others, and now Amina needs to make only 17 payments a year as measured by Doing B...

user financial incentives (ufis) have emerged as a powerful tool for health promotion. strong evidence suggests that large enough incentives paid to individuals, conditional on behaviour they can control, encourages more of the desired behaviour. however, such interventions can have unintended consequences for non-targeted behaviours. implementation difficulties that result in individuals not u...