Change management is critical and challenging in the development and maintenance of service-based applications and information systems due to the distributed and dynamic nature of services. This paper proposes an approach for facilitating the change impact analysis in a service oriented environment. This research focuses on a typical scenario that multiple services are supported by a single bus...

This study aimed to measure the impact of employee empowerment on customer-oriented behavior in the Jordanian commercial banks. The study addressed two perspectives of empowerment (i.e., structural empowerment and psychological empowerment). The frontline employee’s perspective was used, since this position plays an excellent role in mediating the relationship between clients and service provid...

In this paper, we analyze the impact of banks’ non-interest income share on risk in the German banking sector for the period between 2002 and 2010. Using linear and quantile regression estimators, we find that the impact of non-interest income on risk significantly differs depending on banks’ overall business model. More specifically, we show banks with retail-oriented business model such as sa...

BACKGROUND Depressive symptoms in children are associated with social skills deficits and problems with peers. We propose a model which suggests different mechanisms for the impact of deficits in self-oriented social skills (assertiveness and social participation) and other-oriented social skills (pro-social, cooperative and non-aggressive behaviors) on children's depressive symptoms. We hypoth...

Object-oriented computing is now an established technology for software development.However, a number of challenges must be met before the topic can claim to be fully ma-ture. One of the most demanding challenges is posed by the move from single workstationenvironments to the more general case of a distributed system. There is now considerableinterest in the distributed systems ...

The theory of electron impact ionization of oneand two-electron atoms has advanced significantly in the past two years. This paper will summarize the progress that the members of our research center have contributed to.

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