Information systems (IS) development is becoming increasingly more geographically dispersed. Although process rigor, process standardization, and process agility are generally believed to have a positive impact on software development, it has not been well understood how these process capabilities affect distributed IS development. More important, no prior research has investigated their intera...

In this study, we develop a conceptual model to illuminate how firms can better compete through service basing on a process view. In accordance with the thought of organizational ambidexterity, we firstly suggest that the efficiency and flexibility in the operation of service process are equally important for organizations desiring to achieve a superior service performance. Additionally, consid...

Emerging evidence seems to indicate that most systems development organizations are attempting to utilize both agile and traditional approaches. This study aims to understand the reasons organizations feel the need for this unlikely juxtaposition and the organizational challenges in sustaining the opposing cultures. Drawing on the extensive literature in organizational theory and management, we...

The fundamental role of knowledge for acquiring and maintaining competitive advantage emphasizes the need for effective and strategic KM in organizations. When effective and reliable methods drive approaches to KM, this in turn supports the integration of value-creating activities into organizational processes and increases an organization's potential to achieve innovation, agility and competit...