desertification is specific phenomenon of arid, semi-arid, dry sub humid regions. this phenomenon has a high rate in developing countries such as iran. the main objective of this research was calibration of imdpa model in abuzeidabad (kashan) region with emphasis on land criteria. imdpa model, introduced by iranian researchers to assess desertification intensity in iran. before application, the...

due to the importance of “service quality and customerssatisfaction” subject, this study seeks to investigate and prioritize thefactors which are effective on service quality and customers satisfactionusing grey relational analysis (gra) method. in the case of statisticalpopulations with large sizes, none of the other methods can competewith gra from the viewpoint of calculation accuracy. the s...