Kalanda, chief executive officer of Opportunity Bank in Malawi, sat in his office reviewing strategic plans for 2008.1 The commercial microfinance bank had doubled in size once again in 2007, and now had more than 150,000 customers.2 In a country where 80 percent of the people live in rural areas with little infrastructure, Opportunity Bank knew that traditional models of microfinance would not...

Mobile payment is considered by many experts as the next “big thing”, that will kick-off existing eand m-commerce efforts and unleash the true potential of mobile business. Different approaches come to the market and try to address existing needs, but up to now no global solution exists. In this paper we present the approach followed by the EU IST SEMOPS [3] project, its architecture and the in...

Mobile banking is a newly added service in the banking sector that facilitates banking via mobile devices. With the tremendous growth in mobile phone usage, banks in the developed world have moved to utilize mobile banking, which makes banking easier, faster, and very cost-effective. Mobile phones have quickly emerged as a successful and popular means of communication in recent years and the re...

As a result of a field research study for adoption of mobile Banking services (M.B.S), by approach banking to customer satisfaction in the Melli bank of Mashhad has been examined. In this study, the methodologies of descriptivecorrelational and cross-sectional survey were employed. Our Statistic society of this Study consisted of all individuals eligible who were available for completing the di...

The proliferation of new technologies and the changing dynamics of industry competition have spurred growth in innovative production, marketing and consumption. The need for convenience has also fuelled enormous interest in the use of mobile payment innovations, which in turn creates security challenges for users. Indications are that mobile phones and handheld devices should have made more inr...

The Mobile Banking Products and systems have a pivotal role to play in the financial deepening, especially in rural India. The mobile banking systems and products allow a customer to perform banking operations by making use of mobile phones. In most of the developing countries, especially in India, there is more number of mobile connections than bank accounts. The rural India is facing the prob...

Money, the medium of exchange has seen significant transformation over centuries. In the last few hundred years, money has been regulated by banks. Such regulation of the flow of money in itself has become a money making venture becoming the main stay of several kinds of institutions including banking institutions. The paper focuses on the emerging trend of the use of mobile devices to facilita...

Penelitian ini dilaksanakan dengan tujuan mengetahui: (1) apakah kualitas layanan berpengaruh secara signifikan terhadap kepuasan nasabah mobile banking BCA (2) kepercayaan BCA. Populasi yang dipergunakan yakni pengguna BCA, sampel sejumlah 75 individu, melalui metode non-probability sampling terutama accidental sampling. Data oleh peneliti diperoleh menyebarkan kuesioner google form dimana dis...

Abstrak. penelitian ini bertujuan untuk mengetahui pengaruh kualitas layanan yang terdapat dalam mobile banking terhadap kepuasan nasabah. Penelitian menggunakan pendekatan kualitatif, yaitu mendeskripsikan dan menguraikan. Teknik pegumpulan data digunakan adalah studi kepustakaan (Library Research) dimana kegiatan mengumpulkan bahan-bahan berkaitan dengan berasal dari jurnal-jurnal ilmiah, lit...