In this article, the author first analyzes the social presence theory, media richness theory and taskmedia fit to investigate the suitability of various types of Social Media in disaster management. Then, on the basis of this analysis, use of social media is proposed to facilitate the communication tasks involved in the interaction between disaster management agencies and communities during dis...

Organisations increasingly seek to explore the new opportunities that social media offers in terms of engaging with customers, users, and partners. So far, academic research on organisational practice of social media is sporadic and corporate actors are thus left without level-headed advice as to how to best implement and use social media technologies. In this paper, we examine what sort of adv...

Social media has been increasingly used to manage emergencies (hot management), yet it is still unclear to which extent its use is truly beneficial to manage calm situations (cold management). Take socioeconomic deprivation of cities. Measuring it in an accurate and timely fashion has become a priority for governments around the world. Traditionally, deprivation indexes have been derived from c...

This paper describes the Digital Media Management program (GMD, in Portuguese), offered by the City of Knowledge for staff working at public internet access points in the city of São Paulo, Brazil, since August 2002 (www.cidade.usp.br/gmd). The mission of the program is to network these professionals with the university’s knowledge production centers for the profit both of “digital inclusion ag...