Key performance indicators are a widely used tool to manage any type of processes including manufacturing, logistics, and business processes. We present an approach to map informal specifications of key performance indicators to prototypical data warehouse designs that support the calculation of the KPIs via aggregate queries. We argue that the derivation of the key performance indicators shall...

Purpose: The aim of this paper is constructing a performance evaluation model for service-oriented catering supply chain. Design/methodology/approach: With the research on the current situation of catering industry, this paper summarized the characters of the catering supply chain, and then presents the service-oriented catering supply chain model based on the platform of logistics and informat...

Due to the recent increase in global trade of finished consumer goods the worldwide container traffic has grown dramatically. As a result, new terminals opened and existing terminals face a much higher container turnover than before. In order to meet these challenges, one of the biggest container terminals in Turkey seeks to reconsider its terminal operations and to improve its overall logistic...

The contradiction between economic development and environmental deterioration makes people begin to have a further understanding of the ecology and environment. To promote effective development of reverse logistics and implementation, according to general activity process of manufacturing enterprises, this paper builds the manufacturing system model of reverse logistics. On the basis of activi...

The purpose of this paper is to introduce and describe an approach to performance measurement of logistics processes. The paper has four main parts. First, an introduction to performance measurement is provided. Then, a performance improvement framework is presented. Third, a new improvement oriented model is outlined. In order to illustrate the approach, text-based and number-based measures fo...

In the past few decades, the processor-sharing (PS) model has received considerable attention in the queueing theory community and in the field of performance evaluation of computer and communication systems. The scarce resource is simultaneously shared among all users in these systems. PS models are used for modeling resource sharing mechanisms and have many applications in communication netwo...

Some history and modern practice of Process Control in metallurgical operations is reviewed. Clearly the early deliverables from the pioneer days in the 1950s through to the 1970s and early 1980s were under-appreciated. The discipline has since grown into a more visible, sophisticated and accepted practice as a result of the assembly of appropriately recruited and trained individuals and teams,...