Virtually every “serious” place where professional astronomy is done has a librarian, even if shared with the physics or math department. Since its creation in 1994 of Departamento de Astronomı́a (DA) of Universidad de Guanajuato (UG) it was neither provided with a librarian, nor with proper space for its holdings, nor with a budget allowing institutional journal subscriptions. I describe my exp...

(2013) "From exhaustion to exhilaration: assessing librarian job satisfaction with virtual reference", 2 While much has been written about user satisfaction with virtual reference or chat services, only a very small body of literature focuses on librarian job satisfaction. For the most part, disruptive user behavior is not addressed in the literature. The purpose of this article is to analyze t...