Vivekanand P Kochikar, Principal Knowledge Manager, Infosys Technologies Ltd., Electronics City, Bangalore, India 561 229, [email protected] Sivaraman Yegneshwar , Head – Education & Research, Infosys Technologies Ltd., Electronics City, Bangalore, India 561 229, [email protected] Abstract  A landmark development of the late 20 century has been the increasing realization on the part of knowledge...

Knowledge has become a primary organizational resource and many organizations have focused attention on Knowledge Management (KM) as a means of enhancing their performance. KM encompasses a range of activities including the creation and capture of knowledge, the transfer or sharing of this knowledge and its application and reuse in organizations. KM has also been defined as providing the strate...

Individual knowledgemanagement is basic component of organizational knowledge management, and the maturity of individual knowledge management has a significant impact on organizational knowledge management. This research introduces scientific idea of capability maturity model into individual knowledge management, building corresponding assessment criteria combined with features of individual kn...

The understanding on how a service provider’s (SP) process capabilities, in terms of aligning and adapting resources to deliver value to its service recipient (SR) in business process outsourcing (BPO), affect its commitment is limited. To address this, building on a strategic perspective and related theories such as the resource-based view and knowledge management, we develop a theoretical mod...

In the era of digital intelligence, importance knowledge management capability is highlighted in enterprise management. Product variety requires combination and resources. To further understand its action mechanism, this paper constructs a structural equation model for empirical study. The results show that plays an important intermediary role process developing product variety.

The service economy calls for a new, interdisciplinary methodology for defining and valuing information technology services outsourcing needs. Parameters such as ill-informed provider selection and poor contract management have hitherto dominated the IT consulting literature, yet have offered inadequate explanations to the high failure rates in global outsourcing arrangements. This paper takes ...

As the society has stepped into the era of knowledge economy, the implementation of scientific and effective knowledge management is of great realistic significance to the development of governmental organizations. Based on precedent theories of knowledge management capability, and referring to knowledge management practices of governmental organizations, a knowledge management capability evalu...