today, customer knowledge is one of the most important resources to innovation and organizations whose capabilities should be improved to absorb this knowledge. the acquiring and applying the customer knowledge are not facile and all forms of the customer information and knowledge do not result value creating. thus, current study introduces a model to measure customer knowledge absorptive capac...

Human motion is a key property to understand human’s knowledge and intention. A service technician moves to achieve his duty: facility maintenance. The series of his motions is the output of his observation, diagnosis, and repair. Therefore the motions are recognized as a knowledge source. From the viewpoint of after-sales productivity, improving service technicians’ skill is a vital key to qui...

A major drawback of artiicial intelligence systems that rely on declarative representations is that the eeciency of reasoning degrades quickly as the size of the knowledge base increases. To address this problem when building a system, we need to acquire not only knowledge about the domain, but also knowledge about control of reasoning. In this paper, we discuss one type of such control knowled...