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Insurance companies are among the service organizations, which maintain close relationships with their clients by providing insurance services. Clients are the most important resource for service companies. And profitability of insurance companies undoubtedly hinges on clear analysis of client satisfaction and improved productivity of service providers. An important factor of client satisfactio...

Regional bonds are an alternative for local governments to obtain funds finance regional development. In the process of issuing bonds, collateral is needed in form assets ensure fulfillment investors' rights. Although guarantee issuance has been regulated Article 55 Law no. 33 2004 concerning Fiscal Balance between Central Government and Governments, its implementation will be difficult do beca...

The Sukuk market has become the fastest growing segment of the Islamic financial services industry. Governments and other corporate entities have started tapping the local and international Sukuk markets in order to raise the required funds. The investor base is also expanding and Sukuk has now become a popular and obvious choice for retail investors in a number of jurisdictions. However, becau...

Theory suggests that managers issue earnings forecasts to reduce information asymmetry. An earnings forecast is more effective in reducing information asymmetry if it contains earnings news that is relatively more informative about the firm’s value. We hypothesize that a manager is more likely to issue an earnings forecast if investors perceive that earnings are more informative. We measure ear...

Bonds account for almost one-quarter of Australian banks’ total funding, with around three-quarters of the stock of bonds outstanding issued offshore.1 While the composition of banks’ funding had been fairly stable prior to the financial crisis, since then the share of bonds in overall funding has increased by a couple of percentage points as banks have sought to attract more stable and longer-...