One of the excellence enablers is KM. In order to evaluate the KM processes, a comprehensive model is required, which should be able to capture all aspects of KM. One of such models is KMAT . This research exploits system dynamics in order to measure the effects of KM on business excellence with a combination of KMAT and EFQM 3 .Relationships between KM and EFQM are analyzed and demonstrated by...

The main purpose of this study is to investigate the impacts intellectual capital (IC) on firm’s performance. Using a sample 336 Czech firms, including 20 certified firms from European Foundation for Quality Management (EFQM) Excellence Model 2015 2019, current employed pooled regression test hypotheses. dummy variable and interaction terms are used relationship between components IC EFQM with ...

Improvements to business processes influence the quality of services with which customer is provided. This principle basis Total Quality Management approach. paper presents a systematic literature review carried out in order identify most commonly used models service companies manage their internal processes. In addition, type/size that frequently use these are identified find gaps such utiliza...

european foundation for quality management (efqm) model is a widely used quality management system (qms) worldwide, including iran. current study aims to verify the quality assessment results of iranian national program for hospital evaluation (inphe) based on those of efqm.this cross-sectional study was conducted in 2012 on a sample of emergency departments (eds) affiliated with tehran univers...

The European Foundation for Quality Management (EFQM) is the most introduced model in Spanish hospitals. The main target of this model is the internal and external client's satisfaction. The model of strategic management Balanced Scorecard (BSC) facilitates the alignment between management and the mission and vision of hospitals. For this reason, we propose a model of integrated management: EFQ...

New Public Management (NPM) is based on the idea that public sector organisations can be made more effective by adopting management perspectives and methods more similar to those used in the private sector, but the economic and managerial rationality of NPM often conflicts with practitioner rationality, causing challenges in the implementation of NPM. Action research could be relevant for study...

BACKGROUND Primary care teams are facing an increased need to develop quality programmes at local level. GPs must lead this process and promote a positive organizational culture if they want to achieve and maintain a continuous improvement of the service. OBJECTIVE The aim of the present study was to test the applicability and reliability of the European Foundation for Quality Management (EFQ...

Dieser Konferenzbeitrag stellt Erfolgsfaktoren und Misserfolgsfaktoren der Anwendungsentwicklung dar. Grundlage hierfür bilden empirische Untersuchungen des Jahres 2009. Diese Erfolgsund Misserfolgsfaktoren werden anhand der Klassifikation der ISO / IEC 12207 und ISO / IEC 15288 gruppiert und diskutiert. 1 Hintergrund und Basis des vorliegenden Konferenzbeitrags Dieses Paper basiert auf empiris...