IT Governance hat zum Ziel, dass die Unternehmens-IT die Strategie und Geschäftsziele des Unternehmens möglichst effizient unterstützt. Um dies umzusetzen, existieren mehrere international anerkannte Verfahren und Standards wie z.B. COBIT, ITIL oder ISO 20000. Diese sind jedoch konzeptionell gehalten und machen meist keine Vorgaben zur technischen Umsetzung. Dieser Beitrag untersucht, wie mit H...

IT Service management standards such as the IT Infrastructure Library (ITIL), and now ISO/IEC 20000, are of increasing importance to organisations around the globe. These standards provide guidance and tools for effective management and control of IT service delivery. Academics have not embraced these standards in either research or education related to them, but education and training of IT st...

Özet. ASELSAN Radar ve Elektronik Harp Sistemleri (REHİS) Sektör Başkanlığı; AQAP-2310, AS9100C, CMMI-DEV v1.3 ve ISO 20000 uluslararası sertifikasyonlarına sahiptir. Bu model ve standartların gereği olarak; ASELSAN REHİS Yönetim Sistemi’nde tanımlı olan tüm süreçler gibi tasarım, geliştirme ve ilgili kalite güvence faaliyetleri de etkinleştirilmektedir. ASELSAN REHİS’te yürütülen kalite güvenc...

Many IT service departments are adopting IT service management best practice frameworks such as the IT Infrastructure Library (ITIL) to improve the quality of service to customers. This study reports on recent surveys and case studies of organizations which have embarked on IT service management improvement. It highlights specific difficulties experienced by organizations. Six factors were foun...

Evolution of service-oriented systems is quite a new research area, which becomes more and more important as engineering challenges move from enabling service-orientation onto the maintenance and evolution of already developed service-oriented systems. However, the development of suitable evolution processes and methodologies is still an open research problem. The evolution process presented in...

A case study of an outsourcer adoption of 16 processes relating to servitizing their IT Operations was evaluated from three theoretical lenses: Governance, Innovation and Institutions. Governance Theory implies a top-down approach would be most appropriate to IT process change; Innovation Theory implies that a combined bottom-up and top-down approach would be best; Institutional Theory implies ...

Service management standards such as the IT Infrastructure Library (ITIL), and now ISO/IEC 20000, provide guidance and tools for effective management and control of IT service delivery. These standards are of increasing importance to organizations around the globe. Education about these standards and possibilities for training of IT staff are, therefore, important. Universities have a place in ...

Business Continuity Planning (BCP) is essential to the success and continued operation of organizations, it directly impacts business performance. Good BCP helps institutions prepare for unexpected disasters crises, enabling them continue operations in event such incidents. plays a critical role performance organizations. By establishing robust BCP, organizations can minimize disruptions, ensur...

Mit der massiven Verbreitung der Informationstechnologie in den Unternehmen und in privaten Haushalten Mitte der 90-er Jahre, begann alsbald die Diskussion um deren Absicherung mittels IT/Inf.-Sicherheitskonzepten. Inzwischen haben sich im Bereich der Unternehmensabsicherung (Enterprise Security) weltweit Management Systeme, gemäß dem Deming Zyklus – gegenüber den anfänglich verwendeten Policie...