Although information about users is vitally important in inclusive design, its use is often limited. The literature suggests that this is, at least in part, due to the ways in which the information is provided, which do not always match designers’ needs. We therefore conducted a study to discover the information formats that designers do and do not like and use. In this paper, we draw implicati...

1 INTRODUCTION Inclusive design (ID), that is, design for a wide range of potential users, including those who are older or have disabilities, can have significant commercial benefits, tapping into a large and growing number of older and disabled consumers [1], as well as meeting legislative requirements (e.g. [2]). However, while many companies agree with this, many still choose to target youn...

At first sight there seem to be issues combining technical accessibility guidelines and educational needs when designing inclusive E-Learning. Furthermore Universal Design for Learning seems to contradict individualization. In this paper we address both issues with an inclusive E-Learning design for the LAYA system, which targets disabled and non-disabled learners.

Inclusive, or universal, design is about designing more accessible products and services for the widest possible range of users, regardless of age and capabilities. It requires better understanding and empathy with all potential users. Traditional user research methods are limited in accommodating a wide range of users and hence there is a need to find more appropriate methods of user research ...