The authors draw on stress and coping theory to understand patterns of individual response to workplace incivility. According to data from 3 employee samples, incivility tended to trigger mildly negative appraisals, which could theoretically differentiate incivility from other categories of antisocial work behavior. Employees experiencing frequent and varied incivility from powerful instigators...

conclusions nursing managers should use proper strategies to improve nurses’ work engagement and decrease the incidence of incivility in hospitals and clinical environments. results the means of work engagement and workplace incivility scores were 3.59 ± 1.16 (average) and 2.68 ± 0.65 (low), respectively. a significant negative correlation was found between work engagement and workplace incivil...

This is the first-known quantitative study to measure nursing faculty perceptions of faculty-to-faculty incivility. A total of 588 nursing faculty representing 40 states in the United States participated in the study. Faculty-to-faculty incivility was perceived as a moderate to serious problem. The behaviors reported to be most uncivil included setting a coworker up to fail, making rude remarks...

The purpose of this study was to examine the relations among conflict management styles and target and instigator incivility and job performance, organizational commitment, and turnover intent. Data from 270 employees suggested that experiencing and instigating uncivil behavior occurred frequently. Using an integrative conflict management style was positively associated with job performance and...

Previous research has demonstrated that violence, harassment, and discrimination have negative consequences for individual well-being. However, this literature has focused less on subtle forms of mistreatment, such as incivility. The current study addresses this gap by developing and testing a conceptual model of incivility, as experienced in institutions of higher education. A survey of 1,043 ...

BACKGROUND Incivility among nursing students is a common academic problem. Knowing the causes of students' incivility will enable the faculty members and academic institutions to select correct strategies to deal with this problem. This study was conducted to explore the causes of incivility among nursing students from both educators' and students' points of view. METHODS gThis qualitative co...

background: incivility among nursing students is a common academic problem. knowing the causes of students’ incivility will enable the faculty members and academic institutions to select correct strategies to deal with this problem. this study was conducted to explore the causes of incivility among nursing students from both educators’ and students’ points of view. methods: this qualitative con...

Purpose – This research describes the development and validation of the Civility Norms Questionnaire-Brief (CNQ-B), a 4-item measure designed to assess workgroup climate for civility. Climate for civility is defined as employee perceptions of norms supporting respectful treatment among workgroup members. Design/methodology/approach – Five samples (N = 2,711) of adult employees, including two fr...

The variable incivility is an indicator used to describe violations of communication norms. These norms can be social established within a society, culture or parts society (e.g. class, milieu group) democratic society. In this sense associated with behaviors that threaten collective face deny people their personal freedoms, and stereotype individuals groups. Furthermore, some scholars include ...