professor naoki ikegami’s “fee-for-service payment – an evil practice that must be stamped out” summarizes many of the failings of alternatives to fee-for-service (ffs) payment systems. his article also offers several suggestions for improving ffs systems. however, even powerful arguments against many of the alternatives to ffs, does not make a convincing argument for ffs systems. in addition, ...

introduction: today, human resources are the most important competitive advantage of organizations. therefore, university administrators should be aware of how to effectively use this strategic factor and advantage. however, innovation is also a valuable tool in confronting uncertainty, and responding to and impacting the external environment. the aim of the present study was to determine the s...

the accomplished researches show that in order to have better external service quality, the organizations need to have personnel (internal customers) responsibility to the objectives and visions of the organization and possess customer-oriented behaviors, and proper internal service (the satisfaction of departments with one another). in these times, after the consideration of internal marketing...