Attitude, personality, and customer knowledge antecedents were compared in their predictive ability of 3 service-oriented forms of employee organizational citizenship behaviors (OCBs): loyalty, service delivery, and participation. For the 1st study, 236 customer-contact employees provided data concerning their OCBs and the attitude, personality, and knowledge antecedents. The 2nd investigation ...

The objective of this position paper is to present my research interest in participating in the workshop of the FOIS2004 and secondly, to systematise the reasoning process I undertook so far during the literature review for my PhD work. Hence, the claims raised in this text may be accidentally fuzzy or not supported by proper references. Current research in Computer Supported Collaborative Lear...

This paper aims to improve our understanding of more sustainable food choices – in terms of moral and health aspects of eating. The aim of sustainability may require that people in Western countries choose to eat smaller quantities of meat as well as types of meat that are produced in a more responsible way. Focusing on mediators of the relationship between universalistic values and meat choice...

Objective: To gain insight into the standards of rationality that physicians use when evaluating patients’ treatment refusals. Design of the study: Qualitative design with indepth interviews. Participants: The study sample included 30 patients with cancer and 16 physicians (oncologists and general practitioners). All patients had refused a recommended oncological treatment. Results: Patients ba...