Purpose – Implementation of environmental management systems (EMS) in hotels is gaining popularity world-wide. ISO 14001, which is the only certifying document in the ISO 14000 series, provides guidelines to set up an EMS. However, there is a paucity of information about the actual environmental measures implemented in ISO 14001 certified hotels. Therefore, the purpose of this paper is to ident...

The purpose of this study is to underline some of the distinctive practices of the hospitality industry in China. Particularly, we have interviewed several industry experts in luxury hotel properties in China and the USA and have compared their human resources practices. We found that luxury hotels that want to achieve international levels of service must invest more time in hiring and training...

Covid-19 pandemic has had a variety of effects on a variety of industries, including the food industry, both positive and negative [1-3]. Meanwhile, the food industry is more affected by this disease than other industries due to its wide relationship with the household and the community; because activities such as restaurants, coffee shops, hotels and schools were either closed during this peri...

This thesis sets out to investigate the extent and nature of labour turnover in hotels. The general thrust of the work is to build up on existing knowledge. This knowledge, as appraised in a review of the past literature, is based primarily on measures and manifestations of labour turnover which are external to aD organisation. Thus, while the work starts from a broad base illustrating the over...

A number of decentralized peer-to-peer markets, now colloquially known as the sharing economy, have emerged as alternative suppliers of goods and services traditionally provided by long-established industries. A central question surrounding the sharing economy regards its long-term impact: will peer-to-peer platforms materialize as viable mainstream alternatives to traditional providers, or wil...

Introduction The tourism industry, which comprises 11.7% of total global economic output and supplies 8% of the total number of jobs worldwide, is one of the largest-scale service industries compared with other competitive industries. Thus, the development of the tourism industry not only supplies numerous job opportunities to local residents but also generates considerable foreign exchange ear...