Measurement is the basis for assessing potential improvements in healthcare quality. Measures may be classified into four categories: volume, structure, outcome, and process (VSOP). Measures of each type should be used with a full understanding of their cost and benefit. Although volume and structure measures are easily collected, impact on healthcare results is not always clear. Process measur...

the article by cheri wilson, “patient safety and healthcare quality: the case for language access”, highlights 
the challenges of providing culturally and linguistically appropriate services (clas) to patients with 
limited english proficiency (lep). as the us pursues high-value, high-performance healthcare, our ability 
to meet the needs of our most vulnerable will determine whether we succeed...

Background and Objectives: The increasing pressure on health systems to improve quality of health care, require them to develop novel conceptual framework and indices aimed at evaluating decision variables in the contemporary complex community. Customer Quality is a newly introduced concept addressing capability of patients in contribution to healthcare process and cooperation with healthcare p...

No abstract available. Article truncated after 150 words. Everyone is in favor of quality healthcare and improving it. However, to date, initially highly touted measures prove be meaningless metrics about 5-10 years. That is, when the are scientifically studied, they found little worth. The cycle then repeated, i.e., new again selected useless latest this may Centers for Medicare Medicaid’s (CM...

background increasing demand for limited healthcare resources raises questions about appropriate use of inpatient beds. in the first paediatric bed utilisation study at a regional university centre in ireland, we conducted a cross-sectional study to audit the utilisation of inpatient beds at the regional paediatric unit (rpu) in university hospital limerick (uhl), limerick, ireland and also exa...

this paper aims to provide a description of the need for culturally and linguistically appropriate services (clas) for limited english proficient (lep) patients, an identification of how the lack of clas for lep patients can compromise patient safety and healthcare quality, and discuss barriers to the provision of clas.