due to the importance of “service quality and customerssatisfaction” subject, this study seeks to investigate and prioritize thefactors which are effective on service quality and customers satisfactionusing grey relational analysis (gra) method. in the case of statisticalpopulations with large sizes, none of the other methods can competewith gra from the viewpoint of calculation accuracy. the s...

Grey theory is one of the new mathematical theories born out of the concept of the grey set. It is an effective method used to solve uncertainty problems with discrete data and incomplete information. In this paper, an improved grey GM (1, 1) model, using a technique that combines residual modification with the Markov chain model, is proposed. This paper employs the annual supply value of Taiwa...

We propose a hybrid forecast model based on discrete grey-fuzzy Markov and grey –neural network model and show that our hybrid model can improve much more the performance of forecast than traditional grey-Markov model and neural network models. Our simulation results are shown that our hybrid forecast method with the combinational weight based on optimal grey relation degree method is better th...

project selection is considered as an important problem in project management. it is multi-criteria in nature and is based on various quantitative and qualitative factors. the main purpose of this paper is to present a new rank-based method for project selection in outranking relation. according to this approach, decision alternatives were clustered in the concordance matrix and the discordance...

This paper presents a better prediction model by the integration of neural network technique and grey theory for the stock index. In this paper, the grey theory applied include grey forecast model and grey relationship analysis. A GM(l, l) grey forecast model was applied to predict the next day’s stock index. Grey relationship analysis was used to filter the most important quantitative technica...

The advantages and disadvantages of BP neural network and grey Verhulst model for time series prediction are analyzed respectively, this article proposes a new time series forecasting model for the time series growth in S-type or growth being saturated. From the data fitting's viewpoint, the new model named grey Verhulst neural network is established based on grey Verhulst model and BP neural n...

Grey theory is an effective method to solve uncertainty problems with discrete data and incomplete information. This paper proposes an improved grey GM (1, 1) model, using a technique that combines residual modification with Markov chain model. Proposed Grey-Markov model, applied as a case study to annual output of Taiwan Hsinchu Industries Science Park, could clearly improve forecast accuracy ...

In classical transport models, it is always assumed that parameters such as the distance from each supply node to each demand node or the cost of transferring goods from one node to another, as well as quantities such as supply and demand are definite and definite amounts. But in real matters, considering these assumptions is not logical. On the other hand, there may be a real problem in mathem...