India is country having high population and great variations in the educational level, economic conditions, population densities, cultures and awareness levels. Due to these variations the immunization process is not so much successful as per expectations of the state and central governments. In some zones the significant amount of vaccines are wasted whereas some are running out of vaccines. O...

The concept of local self-governance is not new as it has its roots in ancient time even before the era of Mauryan emperors. This paper depicts the journey of local selfgovernance from antediluvian time to 21st century. Further, in the current scenario Information and Communication Technology (ICT) has emerged as a successful tool for dissemination of various e-governance services and in this r...

Saudi Arabia is predetermined to implement eGovernment and provide world-class government services to citizens by 2010. However, this initiative will be meaningless if the people didn’t adopt these electronic services. Therefore, the purpose of this study is to determine success factors that will facilitate the adoption of eGovernment in Saudi Arabia. The results of the literature review have b...

This chapter focuses on a change effort for introduction of an e-governance innovation in the operating room management of a medium-sized Italian hospital, which led to higher levels of efficiency and effectiveness at once. The innovative project has made all the stages of the surgical process transparent, highlighting where there is an opportunity to improve overall performance via the introdu...

This paper investigates the relationship between e-governance and workflow systems which are seen as a tool for improving government processes. The study is based on a real case at the 'Centre Régional d'Investissement' (CRI) of Marrakech, Morocco. The CRI is a government institution entrusted to coordinate various investment projects at the regional level. This paper presents th...

Knowledge about e-governmental service delivery towards businesses in general and the use and choice of service channels in particular is lacking. Current insights are mostly based on research in the context of citizens. Important differences in both domains can be found in the more networked character of the business context. These differences show that research towards the business context is...

Amid the clamour of recent calls for evidence-based policymaking, citizen-centred governance, open government, and any number of other international trends in the business of public administration, another, less-heralded one has quietly taken root in Australia: a call to put interpretation at the centre of our analysis. As the self-made image of the objective civil servant slowly erodes in Aust...

e-governance can make governance more efficient and more effective by improving governmental process (e-administration), connecting citizens (e-citizens & eservices) and building external interactions (e-society). E-citizens e-services and esociety are relatively new inclusions within the e-governance as they rely on the new information and communication technologies (ICT). This paper analyzes ...

Governance structure is nowadays an extensively used concept both in management and IT literature as well. Yet the concept seems to be less than established. In this paper we tackle the concept from three points of view. First, we run through a literature study on the concept of governance structure. Second, we build a tentative framework on issues that organizations and their stakeholders, fir...