The current study was conducted with the aim of identifying effective factors in students’ utilise e-books by combining Expectancy Disconfirmation Theory and Technology Acceptance Model. is a descriptive-analytical using confirmatory factor analysis. population included students Tabriz University Medical Sciences. A randomised sampling method used from available population, including 140 partic...

Counterfactual thoughts (CFTs) are imagined alternatives to an actual event, and are pervasive in our daily lives. It is not unusual for one to think of what might have been if only a few subtle details of the past had been different. CFTs often arise from disconfirmation of expectations. Such thoughts have been proposed to influence satisfaction, disappointment and continuance intentions in th...

Abstract This study empirically investigates the major factors that determine customer satisfaction in local government offices Japan by using three categories of questions. They referred to studies worldwide, especially expectancy disconfirmation model, SERVQUAL and subsequent methods emphasize customer’s direct experience. The on-site surveys were conducted at Kurose branch office Higashihiro...

This longitudinal study examines the mechanisms through which behavioral beliefs and attitude toward behavior change in time. We test two alternative explanations: the two-stage model of cognition change based on the expectation-disconfirmation theory (EDT), and the implicit change mechanism of the deliberative theories: theory of reasoned action (TRA) and theory of planned behavior (TPB). As t...

This research-in-progress study proposes a research model to analyze the benefits of Enterprise Systems (ES), by using disconfirmation theory as a theoretical basis. We review and extend previous models by including the needs/desires of users as a disconfirmation construct and by separating needs/desires and expectations of the ES from the information provided by the ES. We suggest that both el...

The quality of healthcare services becomes more important during crisis, In the event a COVID-19 pandemic, scenario is chaotic and confusing owing to random unexpected spread pandemic. present study aims use SERVQUAL model in measuring service patient satisfaction while moderation perceived risk COVID 19 between quality, Resources availability, Healthcare facility preparedness public sector Oma...

Purpose This paper aims to examine how modern, digital era customers in a business-to-consumer (B2C) setting prioritize salesperson-customer orientation attributes when evaluating their expectations regarding interactions with salespeople, as well impact on positive and negative word-of-mouth. In addition, the research further investigates which salesperson have an overall customer experience s...

This article shows the results of a research to evaluate implementation process Access Information Law in Brazilian Federal Government using empirical data on level user satisfaction published since 2013 until 2020 by Office Comptroller General its computing system available Internet. The main goal was contribute revival this complex issue for democracy sense reality, twofold methodology axis: ...