IS Task design issues and employee motivation can impact information system effectiveness. A questionnaire was developed to integrate important job design factors from equity, expectancy, job characteristics, and goal setting theories. Data was collected from 30 organizations using questionnaires. Job design factors identi®ed were feedback, justice, employee voice, task identity, individual dif...

This article considers the role of individual employee voice in regulating the ‘zone of acceptance’ within the employment relationship, and examines the extent to which different models of collective voice inhibit or foster the operation of individual voice. It focuses especially on the role of representatives who deal with job-level grievances who operate within contrasted frameworks of collec...

This article considers the role of individual employee voice in regulating the ‘zone of acceptance’ within the employment relationship, and examines the extent to which different models of collective voice inhibit or foster the operation of individual voice. It focuses especially on the role of representatives who deal with job-level grievances who operate within contrasted frameworks of collec...

This article examines the relationship between individual and collective employee voice, and management-led voice (appraisal), under contrasted collective voice regimes. In the first, collective workplace voice depends on voluntary recognition by the employer, and in the second, it is based on statutory rights. It is argued that in the first, individual and collective voice act as substitutes, ...

In any business working environment, it is commonly claimed that the employees are one of important aspects for organizational performance. Their voices an input sustainability and development. Thus, they need to SPEAK UP in order their organization act on ways improvement. However, there has not much attention given explore employee voice behaviour, especially within context Malaysia. Taking e...

Evaluating the contact center agent’s voice handling skills is important in order to enhance the customer satisfaction, through employee performance. Conventionally, supervisors in call center monitoring divisions listen to contact center agents’ conversations and then assign scores for the voice of the agent which end up in most cases bias and as erroneous evaluations. In order to minimize the...