This article examines worker-client relationships in hairstyling. Data is drawn from interviews with 15 hourly-paid and 32 selfemployed hairstylists and a self-administered survey. Relations of employment are found to be central to the deployment of emotional labour. Self-employed owner-operators are highly dependent on clients, rely on deep-acting, enact favours, and are prone to emotional bre...

The idea of emotional labour has been widely debated in recent years. Interest in the concept arises from wider debates about occupational change in what has been loosely labelled the ‘new economy’, as well as from growing academic interest in workers’ subjectivity and agency. First, the transformation of work in the established industrial nations has led to significant increases in various kin...

The tour guides/emotional labour nexus has only been examined since the mid-20th century and into early 21st century. Members of an overarching tourist guide organisation were interviewed to ascertain whether or not they used emotional as a part interactive interpretation approach with tourists. guides after in-depth engagement literature, so determine if (or did use) in their guided tours. Par...