When service failure occurs, firms are advised to put in effort to recover customers, because lost customers typically result in substantial financial and reputational loss (Hogan, Lemon & Libai, 2003). However, despite such effort, 81% of customers who complained are still not happy with the complaint handling process (TARP, 2001). Hence, Davidow (2003) argues for improvement in strategic reco...

How can different types of emails be perceived by readers as different leadership styles? Is email content understood as a part of leadership? How can emails develop or destroy the e-leadership? This research tries to answer these questions. It studies the influence on what work and their involvement in their job represents for employees through the different kinds of e-communications used by s...

Prison officers experience a number of occupational and organizational stressors, are at considerable risk burnout. There has been limited research examining the processes by which demands impact on their burnout risk. Drawing job demands-resources model, we tested distributive justice perceptions as mediator for relationship between workload violence with emotional exhaustion. We further wheth...

The crime victim frequently suffers psychological/emotional damages along with physical, financial, and social damages. Understanding the victims suffer is essential in complex care. Individuals, criminal justice institutions, support organizations attending to a post-victimization must be mindful of these assist better avoid further emotional damage form secondary victimization. We accept Crim...

As a result of the October 3, 1995 not guilty verdicts in People v. Simpson, numerous proposals to reform the criminal justice system have been put forward. [2] The suggestions have primarily targeted on the structure and role of the jury, quickening the pace of trials, changing evidence rule to focus on "the law" rather than tangential or emotional issues, and retaining the dignity of the cour...

Issues pertaining to the use of the death penalty are many and varied. Far too often debate regarding the use of the death penalty centers on emotional arguments regarding the moral questions generated by the use of the death penalty. This paper strives to examine issues surrounding capital punishment utilizing a systems analysis approach. Two models were created utilizing the PowerSim modeling...