Citizens’ 1 decision to use online services is influenced by their trust in technology and the agency involved. Low levels of citizen trust towards e-Government services in Germany create concerns in the Government. However, neither the issue of trust nor its influence on the willingness of citizens for using online public services has been examined thoroughly till now. Literature in similar co...

In this paper we are presenting some theoretical background, some practical applications and some future scenarios of the use of the human being as a metaphor for design and implementation of e-services/avatars. The main conclusion is that e-services/avatars technology is a powerful concept but without a new profession as knowledge manager in the background, there’s a big risk for failure. We a...

In most countries, the maturity of eService delivery is measured by the supply of electronic service delivery. However, in many countries there is a gap between the supply and demand of eServices. We studied the actual use of eServices and the potential use of eServices in the Netherlands. We found a gap between the actual and potential use of eServices. Main explanations for this gap are the l...

This case study describes how the Ministry of Trade and Industry and the Infocomm Development Authority, as lead agencies, jointly initiated and managed the implementation of a one-stop business licensing portal called OBLS (Online Business Licensing Service, https://licenses.business.gov.sg/) in the Singapore public sector. While the mandate from the top for this strategic cross-agency project...

Commercially provided electronic services commonly operate on top of a complex, highly-interconnected infrastructure, which provides a multitude of entry points for attackers. Providers of e-services also operate in dynamic, highly competitive markets, which provides fertile ground for fraud. Before a business idea to provide commercial e-services is implemented in practice, it should therefore...

This paper discusses how several stakeholders in a public e-service development project consider a future e-service and expected changes in administrative processes and working routines. Our findings indicate a much more multifaceted view than the common win-win situation, with increased quality for citizens and increased efficiency for agencies, which is rhetorically put forth as an effect of ...

....................................................................................... III CHAPTER1: INTRODUCTION TO THE PROBLEM OF TRUST AND RISK IN E-SERVICES......................................................................... 1 1.1 BACKGROUND ............................................................................................... 1 1.2 RESEARCH PROBLEMS AND OBJECTIVES .............

The idea of participation and demand driven development is not unique for the applied area of development of public e-services, it has for long been an issue in development stands and has moved relatively unchecked from the margins to the mainstream of development since mid 1980s. The promise of empowerment and transformative development has though been severely questioned during the past decad...