E-service intelligence is a new research field that deals with fundamental roles, social impacts and practical applications of various intelligent technologies on the Internet based e-service applications that are provided by e-government, e-business, e-commerce, e-market, e-finance, and e-learning systems, to name a few. This chapter offers a thorough introduction and systematic overview of th...

This paper develops a model of electronic service adoption in the context of Internet securities trading. Customer acceptance is an important imperative for web-based service as it influences the service’s adoption. The two beliefs of the Technology Acceptance Model (TAM), perceived ease of use and perceived usefulness, have not fully explained users’ acceptance in the context of Internet secur...

In response to information regarding students' postschool outcomes, the past 15 years have reflected an increased focus on improving transition education and services for youth with disabilities. Three specific initiatives characterize this development: (a) federal special education and disability legislation; (b) federal, state, and local investment in transition services development; and (c) ...

Lo sviluppo pervasivo delle nuove tecnologie dell’informazione, e in particolare di Internet, rappresenta un fattore di accelerazione e, al tempo stesso, lo strumento per “reinventare” le modalità di organizzazione e funzionamento delle amministrazioni pubbliche. In questo articolo viene presentato un sistema per la gestione automatica sul Web di gare d’appalto bandite dalla Pubblica Amministra...

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There is an increasing tendency in the money laundering sector to utilize electronic commerce and web services. Misuse of web services and electronic money transfers occurs at many points in complex trading schemes. We provide ontological components that can be combined to construct some of these money laundering schemes. These constructs can be helpful for investigators, in order to decompose ...

New web vendors emerge daily as business-to-consumer e-commerce grows substantially over the years. However, new web vendors may be regarded with skepticism in an existing marketplace, and may require third party support to reduce uncertainty. This study investigates the effect of consumer’s perceived security and reputation of web vendors on consumer’s purchase intention and third party paymen...

A considerable aspect in improving e-government services is the development of e-services that satisfy citizen needs in a more efficient way. In order to provide high quality service adequate service quality assessment models should be constructed. This article is aimed to propose a methodology for developing holistic service quality assessment tools with special emphasis on online information....

in-service education programs have provided the professional development level of companies' employers, in the high quality form. the applying of in-service education programs has been a key component of professional development process for staff agro-industry company. the study is utilized experimental solomon four group designs to determine the impact of in-service education programs on agro-...

This paper gives an overview of e-government development in Estonia. The analysis incorporates both public sector initiatives and private sector developments which have contributed to the evolution of e-government. Private sector agents are seen as endogenous, not exogenous, in explaining e-government performance. Ultimately, the development of Internet banking by the private sector was fundame...