This research investigates the methods for improving the quality of IT services (electronic services) in the Melli Banks branches in Mashhad province, where QFD and ANP models were operated. To this concern, three-dimensional, usability, service interaction and information quality to improve IT service quality were examined. The results of the analysis of the opinion of Melli Bank Customers ind...

This study  tries to review actual customers of banks and identify the effect of e-CRM system on attracting bank deposits with a scientific method Descriptive statistics to summarize data and describe them and inferential statistical methods such as PLS structural model to intended testing hypotheses, we used to .  The statistical population included all actual customers of Eghtesad Novin, Ayan...

This study  tries to review actual customers of banks and identify the effect of e-CRM system on attracting bank deposits with a scientific method Descriptive statistics to summarize data and describe them and inferential statistical methods such as PLS structural model to intended testing hypotheses, we used to .  The statistical population included all actual customers of Eghtesad Novin, Ayan...

Electronic banking as the main elements of modern economy, it is a blessing of it world in which all financial activities, banking and credit of the traditional substrate is transferred to an electronic substrate. Internet communication channels are using one of the main requirements for banks to develop electronic banking services. The main purpose of this study identified various factors that...

In this paper we introduce and study a new-calculus with explicit substitution, xgc, which has two distinguishing features: rst, it retains the use of traditional variable names, specifying terms modulo renaming; this simpliies the reduction system. Second, it includes reduction rules for explicit garbage collection; this simpliies several proofs. We show that xgc is a conservative extension wh...

As a result of a field research study for adoption of mobile Banking services (M.B.S), by approach banking to customer satisfaction in the Melli bank of Mashhad has been examined. In this study, the methodologies of descriptivecorrelational and cross-sectional survey were employed. Our Statistic society of this Study consisted of all individuals eligible who were available for completing the di...

the present research was carried out on the comparative study of social capital in kerman city public banks. the present research method is descriptive and survey, and data collection tool is a questionnaire. therefore, from among public banks, four banks (melli, mellat, refah and tejarat) were randomly selected. three tests of one-way anova, scheffe, and one –sample t-test was used to analyze ...