The unprecedented rate of urbanization across the world has led to increased demand for good, affordable housing. This research was conducted ascertain reasons and challenges on housing shortages in Gaborone, Botswana. focal point this study assess impact Thereafter recommended astute strategies desirable curb problem scarcity accommodation Gaborone. used a descriptive design distributed questi...

A test of nonfinancial measures used as part of a management-incentive program by a U.S.-based, full-service hotel chain found that improvements in the nonfinancial measures were followed shortly by increases in revenue and profit. The two nonfinancial measures are customer satisfaction as measured by guests’ comment card indications of likelihood to return and level of complaints. The lag betw...