The aim of this paper is to give some recommendations for the improvement of the level of information security of university information systems. For this purpose two standards/guidelines are presented: COBIT/ISACF and BS 7799. COBIT is an open system that includes guidelines for implementation and evaluation of information technology control. BS 7799 is a closed system which includes guideline...

Most organizations today operate in a highly complex and competitive business environment and need to be able to react to rapidly changing market conditions. IT management frameworks are widely used to provide effective support for business objectives through aligning IT with business and optimizing the use of IT resources. In this paper we analyze three IT management frameworks (ITIL, COBIT an...

IT governance is critical to the success of Enterprise governance by providing effective, efficient and measurable improvements in business processes by ensuring that information technologies are in line with business objectives. Consequently, this paper provides an intelligent solution to audit Information System Business processes using the IT Governance Framework COBIT. The particularity of ...

Various companies have implemented IT governance frameworks to improve their management and governance of IT. The benefits and areas of focus of IT governance have been only explored in theory. In this research an international survey of 113 firms using CobiT was conducted to understand the impact on the IT governance focus areas as companies increase their adoption of CobiT. Results indicate t...

Human capital is of paramount importance in the ICT industry. This paper analyses one of the elements which underlies effective management of human assets: performance assessment. This analysis uses the development of a common standard based on the tasks and processes outlined in People CMM, the standard in human resource management designed by the Software Engineering Institute. This framework...

Human capital is of paramount importance in the ICT industry. This paper analyses one of the elements which underlies effective management of human assets: performance assessment. This analysis uses the development of a common standard based on the tasks and processes outlined in People CMM, the standard in human resource management designed by the Software Engineering Institute. This framework...

Strategic alignment is a conviction that is considered extremely important in understanding how organizations can apply their arrangement of information technology (IT) into substantial boosts in achievement. To attain alignment advantage, Information Technology Infrastructure Library (ITIL) prepares a framework of best practice approch for IT Service Management in all countries and Control Obj...

Information Technology Governance and Service Management (ITGSM) is one of the priorities in organizations. In order to achieve it, it must be set the right policies for Information Technology (IT) Service and Processes Management (ITSM). One of the final objectives of any ITSM policy must be to guarantee an adequate quality of ITSM. In this sense, the use of action frameworks, e.g. Information...

The paper provides an overview of existing research related to the impact of IT quality on an organization's business excellence, as well as an analysis of the current IT status in a higher education institution in the Republic of Croatia. The article also describes methods of self-evaluating IT maturity levels within an organization and shows how the COBIT methodological framework can be used ...