This study presents a science mapping approach to analysing the thematic evolution of the e-Government field. We combine different bibliometric tools to analyse the evolution of the cognitive structure of this research topic, allowing us to discover the dynamics over different years and detecting the most prominent, productive, and highest-impact subfields. Science mapping provides a novel pers...

Governments need to devise services centered on citizens and their needs. The SMART project focuses on the development and validation of new service science methodologies in e-Government domain to achieve value added services able to satisfy explicit and implicit citizen needs. To reach its goals, SMART benefits from the experience of industrial and academic worlds that sharing multidisciplinar...

revenues, yet their constituents are demanding improved services. Only Oracle provides a modular, yet unified platform that delivers intelligent, innovative, and integrated services and the tools necessary to determine which services are effective and how to quantitatively justify funding them to their constituents and central government organizations. Oracle’s City Platform Solution: Best Prac...

Smart cities are high on the political agenda around the globe. However, planning smart cities and deploying applications dealing with the complex problems of the urban environment is a very challenging task that is difficult to be undertaken solely by the cities. We argue that the uptake of smart city strategies is facilitated, first, through the development of smart city application repositor...

Taking Taipei City Mayor’s Email-box (TCME) as a case, this study begins with using Buchanan and Tullock’s renown conceptual model of “calculus of consent” to depict the complex relation between citizen participation, e-government and public management. In the model, democratization means more citizens with consent on government’s actions via participation. However, the more citizens participat...

We claim that local e-services benchmarking studies summarized in indexes do little to enhance city managers’ and academics’ understanding of actual e-government performance, or to improve the e-services offered by cities. We undertook a different benchmarking approach, focused on learning best practices among cities, in late 2008 and early 2009. A benchlearning methodology (BLM) was developed,...

This article examines the perceived effectiveness of e-government by Information Technology (IT) directors in local governments in the United States. Most of the existing empirical research has examined the level of adoption of e-government; it does not focus on what is the overall effectiveness of e-government for city governments as this study does. This is accomplished through a survey of IT...

citizen relationship management: study of its relationship with public participation, public accountability and transparency in 3’s region of city of tehran.this research seeks to study the role of citizen relationship management in the promotion of public participation, accountability and transparency of the public.this study aimed to identify the effect of increasing citizen relationship mana...