citizen relationship management is a novel approach for public sector and governmental organization to improve their services and to achieve citizen satisfaction. the main purpose of this study is to identify and prioritize customer segmentation in governmental organizations. for the reason, based on reviewing the literature, four group of psychological, demographic, behavioral, and situation f...

introduction: in past decades, psychologists have emphasized the effects that family, cultural and social factors (specially, cognitive-behavioral approach and life skills) may have on mental health and on the treatment of mental disorders. the aim of this study was to evaluate the efficiency of confrontation cognitive-behavioral skills through group training on reducing anxiety and enhancing a...

Health psychology is the defined as studying of psychological and behavioral processes in health, illness, and healthcare. It contributes to is concerned with the understanding of how psychological, behavioral, and cultural factors contribute role to in physical health and illness. Psychological factors can affect health directly. For example, health is hurt by the chronically occurring environ...

Objective: The aim of this study was to investigate the interactional relationship between behavioral inhibition and cognitive factors which lead to social anxiety.  Methods: This is a cross-sectional study involving 408 participants who were recruited using convenient sampling method. All participants completed four questionnaires namely Social Phobia Inventory, Behavioral Inhibition Sca...

background: the belief, attitude, subjective norm, enabling factors (basnef) model is one of the most complete models for evaluating behaviors and creating new behaviors. therefore, this research was designed and performed to describe factors related to cutaneous leishmaniasis (cl) preventive behaviors on the basis of the basnef model in endemic areas of yazd, iran. methods: in this cross-secti...

in this research, we have investigated the relationship between psychological and social factors and green consumer behavior in tehran. with a sample size of 316, we have examined 15 hypotheses. the positive significant relationship between environmental attitudes, personal norms, perceived consumer effectiveness, and social (injunctive) norms with green consumer behavior dimensions (green purc...