In recent years, there has been increasing work where intelligent software agents have been used to support electronic commerce and other Internet-based transactions. This use of agents also called Agent-Mediated Electronic Commerce, has mostly been seen in areas such as service discovery and knowledge management , automated negotiation and pricing, auctioning and transactional reasoning , and ...

Acceptance of online shopping adoption by individuals has been a concerning issue for researchers in the past decade. However, most research has focused in evaluating the attitudes and intention to use electronic commerce from the shoppers’ perspective, neglecting to analyze the behavior and attitudes of those who have not adopted e-commerce yet: the nonshoppers. The objective of this study is ...

There is no review paper available on Artificial Intelligence (AI) applications to e-commerce to the best of knowledge. This paper is a survey of various AI techniques that are used in the design and development of ecommerce systems. The techniques are categorized into three groups namely, AI techniques for B2B ecommerce, AI techniques for B2C e-commerce, and AI techniques for both B2B and B2C ...

In the last few years, an overwhelming amount of agent-based systems for supporting business-to-customer (B2C) e-commerce activities have been proposed. In this context, the use of agent ontologies for modelling the realities of both customers and sellers may play an important role. This paper deals with a formal model of agent ontologies, capable of describing the entities involved in the abov...

Interdependencies between business units are fundamental to productive activity and when present will only reinforce heterogeneity. On the other hand, incongruences between heterogeneous business units are likely to occur given role, socio-economic, demographic and communication characteristic differences. This article explores interdependencies between business units and its impact on a rapidl...

Cloud Computing technology brings a fundamental change from On-premises software to Software as a Service (SaaS) within the software industry. To stay competitive, well-established companies need to transform and adjust strategies. Based on five case studies and Christensen’s theory for managing disruptive innovations, this study focuses on software companies in the B2C market. The study analys...

This article establish an efficient electronic commerce logistics operation system to reduce distribution costs and build a logistics network operation model based on around the B2C electronic commerce enterprise logistics network operation system. B2C electronic commerce transactions features in the enterprise network platform. To solve the NP-hard problem this article use hybrid ant colony al...

The purpose of this research is to examine previous literatures which focus on trust in Business to Consumer (B2C) of e-commerce transactions between 2001 and 2006. All selected papers are analyzed through a conceptual framework to recognize the context and nature of trust. The working process includes three primary phases: selecting and focusing phase, analyzing phase, and concluding and outco...

The growth of business-to-consumer (B2C) ecommerce has gained a lot of attention among SMEs. Most B2C firms are turning their attention on how to retain new customers and are left in a situation to compete with larger firms. This paper aims to examine the impact of E-Commerce Customer Relationship Management (ECCRM) in a small business firm that engages in B2C ecommerce. Drawing upon the theori...