A range of influences, both technical and organisational, has encouraged the wide spread adoption of Enterprise Systems (ES). Nevertheless, there is a growing consensus that Enterprise Systems have in many cases failed to provide expected benefits. The increasing role of, and dependency on ES (and IT in general), and the ‘uncertainty’ of these large investments, have created a strong need to mo...

Effective use of an enterprise system may result in productivity and quality improvements, cost reductions and a better resource management but also bears non-negligible risks. Since enterprise systems usually exhibit a proliferating complexity, many small and medium-sized enterprises fail to pass this hurdle. Therefore, the imperative of this research is to develop an understanding of what inh...

Many enterprise networks have grown far beyond a single large site to span tens to hundreds of branch offices across the globe, each connected over VPNs or leased lines. With the emergence of the globallyconnected enterprise and the trend towards enterprise all-IP convergence, including transitioning the enterprise PBX to VoIP servers, IP-based audio/video conferencing for telepresence has chal...

Influenced by many factors, enterprise marketing capability is essential for improving the enterprise marketing competitiveness and its sustainable development. By studying the factors comprehensively and effectively, the enterprise can better recognize their marketing capability and the direction of improvement. This paper studies and analyzes the enterprise marketing capability measure method...

What do IT and business executives need to do about enterprise systems in the years ahead? This paper reports the findings of an 18-month study, sponsored by the Advanced Practices Council of the Society for Information Management (SIM) International. The study addressed systems integration issues with both an internal and an external focus, but this chapter primarily addresses external systems...