background: today’s healthcare organizations are challenged by pressures to meet growing population demands and enhance community health through improving service quality. quality function deployment is one of the widely-used customer- driven approaches for health services development. in the current study, quality function deployment is used to improve the quality of chemotherapy unit services...

for any organization sound marketing strategy and quality assurance play vital role in the growth of the organization. the price, quality and service, service centers, friendly attitude, discounts on sales, esthetics, store location and appearance, ease of operations, guarantees and warranties, adopting new ideas, and flexible payments terms were considered to study the perceptions of the respo...

one of the demands of our society, thirty-seven years after the glorious victory of the islamic revolution, is establishing the pure islamic values in all aspects of society, especially the economic sphere and business decisions. the aim of this study was to clarify and identify the elements and principles of customer orientation and customer relationship in the quran and nahjolbalaghe. therefo...

RFID has been regarded as a time and money-saving solution for a wide variety of applications, such as manufacturing, supply chain management, and inventory control, etc. However, there are some security problems on RFID in the product managements. The most concerned issues are the tracking and the location privacy. Numerous scholars tried to solve these problems, but their proposals do not inc...

The fundamental role played by after-sales service in increasing the competitive advantage is the reason why several manufacturing firms are giving greater attention to its measurement. Following an in-depth analysis of the literature concerning the characteristics and dimensions of service in manufacturing, a model for measuring and managing after-sales service is proposed and applied to a lea...