This article examines strategic behavior of e-Service suppliers that offer electronic services in complex Service Value Networks (SVNs). In SVNs, consumers request a bundle of e-Services, and the SVN acts as an aggregator of single service instances, automatically configuring services from different e-Service suppliers into a complex service bundle, which is then offered to the consumers. In th...

Travel agency call centers are intended to complement advisory services of the bricks-and-mortar travel agencies by providing remote advisory services. Currently, they are ill-prepared for giving such advisory services due to their limitations in several areas of their work practice. This article presents the organizational as well as information and communication-related issues in work practic...

In recent years, the greenhouse effect has made a heavy global climate change and has seriously affect human survival and development environment. The global warming problem has become the focus of world attention. In order to meet requirements of environmental quality for global customers, the related activities within the life cycle for a product must be clearly defined in order to improve th...

Currently there are two prevailing strands of thought related to government online advisory services. One school considers the empowerment effect of online advisory systems on citizens and claims that such systems, when appropriately designed, can lead to empowerment outcomes including a better sense of control and better perceived power relative to government officials. On the other hand, the ...

selecting material is one of the most important phases in product design and manufacturing process of any physical product. choosing the optimal possibility for production among vast variety of materials that are being developed in diversity and number is a very difficult, lengthy and expensive process which makes it one of the major challenges of engineers and designers. approximately always m...

This article describes the individualisation of advisories in the financial services sector, especially the consideration of situations and roles. An important aspect in this context is the connection between the requirements imposed by the law (consumer protection and data protection) and the individualisation. Discussing this topic the article concludes that the individualisation benefits fro...