Companies that are according to ISO 9000 standards have to maintain a set of documents describing the quality system that include policies, procedures and instructions to assure the final product’s conformance with ISO 9000 requirements. Each change to be introduced in the certified process has to be first written down in the respective documents that are affected by this changes and employees ...

MARK C. PAULK Software Engineering Institute he Capability Maturity Model T Model for Software, developed by the Software Engineering Institute, and the ISO 9000 series of standards, developed by the International Organization for Standardization, have the common concern of quality and process management. The two are driven by similar issues and are intuitively correlated, but they differ in th...

“ Does it pay for firms to seek ISO 9000 certification ? ” While this question is as old as ISO 9000 itself, it remains essential, and largely unanswered ! What is new – to the best of our knowledge – is the combination of data and methods followed by the authors of this article, a foursome of business school academics from the United States and Spain, in providing an answer. S P E C I A L R E ...

Although business rules have been largely used in database modeling, very little can be found in requirements engineering literature. Many articles have been written about the use of business rules but only a few on how to elicit them. This article focuses on business rules as prescribed procedures that should be followed to achieve the business’s goals. Companies that are according to ISO 9000...

Garvin’s [Garvin, D.A. (1987) Competing on the eight dimensions of quality. Harvard Business Review 65(6), 101–109] eight dimensions of quality have become a widely accepted taxonomy for discussions of product quality. These dimensions were used as the basis for evaluating the impacts of ISO 9000 certification on companies’ product quality. Eleven ISO 9000 certified companies in Europe were stu...

[1] A comparative analysis of global river basins shows that some river discharges are more sensitive to future climate change for the coming century than to natural climate variability over the last 9000 years. In these basins (Ganges, Mekong, Volta, Congo, Amazon, Murray-Darling, Rhine, Oder, Yukon) future discharges increase by 6–61%. These changes are of similar magnitude to changes over th...

While ISO 9000 has been shown to improve internal metrics of firm performance, external measurements may be unaffected. This paper examines the economic value of successive generations of the ISO 9000 standard by assessing the equity returns of 204 firms certified between 1999 and 2002. This study also examines the economic effects of ISO 9001:2000 versus the superseded 1994 standards. The comp...