For the successful management of knowledge, knowledge needs to be measured. Without valid measurement, it is hard to manage it effectively. However, intangible characteristic of knowledge makes the knowledge measurement a very challenging task. In this paper, we do not measure knowledge directly, but assess how much knowledge contributes to the business performance. KP methodology developed in ...

Dual distribution systems in which firms use vertical integration and market governance simultaneously are widely used across diverse marketing contexts (e.g., restaurants, retailing, industrial selling). A prominent example of dual distribution includes business format franchising, in which firms (i.e., the franchisors) license the operation of some of their units to franchisees while owning a...

This article provides a literature review about the impact of the intangible assets on the design of corporate financial and governance policies. Intangible assets show a set of characteristicsnamely, high levels of risk and uncertainty, firm-specificity, human capital intensity, low observability and long-term naturethat make them markedly distinct from other categories of assets. These charac...

Rapid developments in information and communications technology, especially with regard to Internet, have caused a substantial impact on the delivery and dissemination of business information. Internet reporting is expected to bring significant benefits to reporting companies, including facilitating access to potential investors an other stakeholders, disseminating information more quickly, mor...

This research aims to explore the effect of e-service quality on customer satisfaction and loyalty. Especially, the current paper focuses on customer perceptions and reactions to the tangible factors of e-service quality in the Business-to-Customer (B2C) area. This tangible eservice quality includes web design esthetics, ease of use, virtual tour, and visualization. In addition, intangible e-se...

For many years, physical asset indicators were the main evidence of an organization’s successful performance. However, the situation has changed after information technology revolution in the knowledge-based economy. Since 1980’s business performance has not been limited only to physical assets instead intellectual capital are increasingly playing a major role in business performance. In this p...

The digital economy is based on knowledge and the ultimate objective is the reinforcement of performance. The business strategy has been shifted from the management of tangible assets to intangible resources and the traditional competitive position of business units is based on their capacity for effective action. The main conclusion is that a knowledge and learning management infrastructure is...

There has been a growing interest in how Business Process Management (BPM) initiatives can be used to improve competitive advantage of organizations. Discussion in the current literature is often centered on how operational efficiencies can be gained by the implementation of BPM initiatives. However, to fully realize the strategic opportunities made possible with BPM, it is necessary to take an...