Most of SMEs in Malaysia are in the services industry. The industry is believed to largely contribute to Malaysia’s economy. The success and performance of services SMEs are obviously depended upon several contributing factors – managers’ leadership skills and qualities are reported to be two of them. The current study, aims to investigate the impact of leadership behaviours on the performance ...

As most SMEs utilize email for conducting business, email-based interoperability solutions for SMEs can have a profound effect on their business. This paper presents a utility-like system to support specialized SMEs to improve their business via emails by providing system, semantic and process interoperability solutions for individual SMEs and network of cooperative SMEs. We describe the concep...

As an important participant in Chinese market, SMEs are confronted with the tasks of keeping themselves competitive, which concern their survival and future growth. To help Chinese SMEs maintain and improve competitiveness, a theoretical framework is built up through organizing the existing theories and findings in studying SMEs in China. The framework investigates competitive strategy and busi...

This chapter identifies the challenges, features, and drivers of performance measurement (PM) in the SMEs in the IT industry and introduces a PM framework based on the system theory and business excellence model for SMEs. This study finds that a dynamic and flexible PM framework is more suitable to SMEs than a mechanized PM model. By examining the PM features and key success factors in SMEs in ...

This study attempts to investigate the effects of entrepreneurial orientation and learning orientation on SMEs’ performance. A total of 200 SMEs from the electronic and electrical sector, and 250 SMEs from food and beverage industries were chosen randomly. The results of this study show that entrepreneurial orientation dimensions (innovativeness, proactiveness, and risk taking) and learning ori...

This paper presents a test that helps practitioners and researchers to measure ICT alignment in SMEs. Practitioners and researchers have suggested SMEs use ICT in a way less than optimal, wasting important and limited resources. Although researchers have proposed several instruments to solve this problem, they show operative problems when applied to SMEs. We developed and applied a test that he...

This paper investigates reasons for the non-utilization of ICT by SMEs in Nigeria using a survey of 180 SMEs. The results of the study indicates that majority of Nigeria SMEs utilizes basic ICT such as word processing, fixed landlines, printers and fax machines but rarely use the computer for advance functions such as business analysis, planning and decision making. However, there are key facto...

Purpose – The purpose of this paper is to present an empirical investigation of the critical determinants for the adoption of e-market in Australian small-and-medium sized enterprises (SMEs) within the technology-organization-environment (TOE) framework. Design/methodology/approach – A conceptual model is proposed for better understanding the adoption of e-market in Australian SMEs. Structural ...

Based on Central Agency on Statistic (Badan Pusat Statistik – BPS), the growth of SMEs in Indonesia is increasing rapidly. In order to increase their competitive advantage, SMEs need to implement ERP system. However, most of ERP systems in the today market are very complex and not suitable for Indonesian SMEs. This paper presents the requirements of Indonesian SMEs’ main business processes whic...